Of course it could happen that you accidentally made a wrong choice or that you changed your mind and actually want to return your purchase or part of it. That is no problem at all at VNMshop! If you return the product within 90 days of purchase, we will refund the full purchase amount, provided the packaging has been left undamaged and unopened.
Send an email to firstname.lastname@example.org, containing your order number and the product you want to return. We would also appreciate it if you give us feedback and why you changed your mind.
Attn Customer Service
Shortline track 12
The costs for returning are for the customer, unless it can be demonstrated that the error was caused by VNMshop. In that case we will reimburse the costs incurred "if necessary".
1. Reimbursement as a result of cancellation must be made by law without delay, but in any case no later than 30 (calendar) days after the cancellation statement.
Reference: General conditions article 7 "2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation."
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