General terms and conditions - VNMshop Continue to content
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OUR PHYSICAL STORES ARE TEMPORARILY CLOSED DUE TO THE LOCKDOWN. YOU CAN JUST ORDER ONLINE

Terms and Conditions


Table of Contents:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - Price
Article 10 - Conformity and warranty
Article 11 - Delivery and implementation
Article 12 - Duration Trades: duration, termination and renewal
Article 13 - Payment
Article 14 - Complaints
Article 15 - Disputes
Article 16 - Additional or different terms

 

Article 1 - Definitions

In these terms and conditions shall apply:

  • 1. Grace period: The period within which the consumer can exercise his right of withdrawal;
  • 2. Consumer: The natural person who does not act in the exercise of occupation or business and agrees to a contract with the entrepreneur;
  • 3. Day: calendar day;
  • 4. Duration transaction: a distance agreement with respect to a range of products and / or services, whose delivery and / or purchase obligation has been spread over time;
  • 5. Sustainable data carrier: Any means that allows the consumer or entrepreneur to store information that is personalized to him in a way that allows future consultation and unchanged reproduction of the stored information.
  • 6. Right of withdrawal: The possibility for the consumer to refrain from the distance agreement within the concealment period;
  • 7. Entrepreneur: The natural or legal person who offers products and / or services at a distance to consumers;
  • 8. Remote agreement: an agreement whereby only one or more remote communication techniques are used in the context of an enterprise-based system for distance selling of products and / or services, until the conclusion of the agreement.
  • 9. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and trader being in the same room at the same time.

Article 2 - Identity of the entrepreneur

VNMshop BV
Mariastraat 37
3511LN Utrecht 

Email address: info@vnmshop.nl

Chamber of Commerce number: 68013973

If the entrepreneur's activity is subject to a relevant licensing system: the information about the supervisory authority:

 

If the entrepreneur exercises a regulated profession:

  • - the professional association or organization to which it is affiliated;
  • - the professional title, the place in the EU or the European Economic Area where it is awarded;
  • - a reference to the professional rules applicable in the Netherlands and instructions where and how these professional rules can be accessed.

 

Article 3 - Applicability

  • 1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
  • 2. Before the remote agreement is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, before the agreement is concluded on a remote basis, it is indicated that the terms and conditions of the entrepreneur will be shown and sent free of charge at the request of the consumer as soon as possible.
  • 3. If the contract is concluded electronically away, notwithstanding the preceding paragraph and before the contract is concluded, the text of these general conditions are made electronically available to the consumer in such a way that the consumer in a simple way can be stored on a durable medium. If this is not reasonably possible, before the contract is concluded, indicated where the general conditions can be inspected electronically and that at the request of the consumer electronically or otherwise will be sent free of charge.
  • 4. In the event that, in addition to these general terms and conditions, specific product or service terms apply, the second and third paragraphs apply mutatis mutandis and, in the event of contradictory terms and conditions, the consumer may always rely on the applicable provision that is most favorable to him is.

 

Article 4 - The offer

  • 1. If an offer has a limited duration or subject to conditions, this will be explicitly stated in the offer.
  • 2. The offer contains a complete and accurate description of the offered products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true reflection of the offered products and / or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
  • 3. Each offer contains such information that it is clear to the consumer what the rights and obligations are attached to the acceptance of the offer. This concerns in particular:
    • o the price including taxes;
    • o the possible costs of delivery;
    • o the manner in which the agreement will be concluded and which actions are required for this;
    • o whether or not the right of withdrawal is applicable;
    • o the method of payment, delivery and implementation of the agreement;
    • o the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
    • o the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
    • o whether the agreement will be archived after its conclusion, and if so, how this can be accessed by the consumer;
    • o the way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, restore it;
    • o any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
    • o the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and
    • o the minimum duration of the distance agreement in the event of an extended transaction.

 

Article 5 - The contract

  • 1. The agreement is subject to the provisions of paragraph 4, concluded at the time of acceptance by the consumer of the offer and meet the corresponding conditions.
  • 2. If the consumer has accepted the offer electronically, the trader will immediately acknowledge electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed by the operator, the consumer may rescind the contract.
  • 3. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate safety precautions.
  • 4. The entrepreneur can - within the law - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a sound conclusion of the distance agreement. If on the basis of this investigation the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
  • 5. The business owner shall provide the consumer with the product or service to the consumer the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
    • the visiting address of the establishment of the business where the consumer can lodge complaints;
    • b. the conditions under which and the manner in which the consumer of the right of withdrawal may be exercised, or a clear statement regarding the exclusion of the right of withdrawal;
    • c. the information about guarantees and existing post-purchase service;
    • d. the information contained in article 4 paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer prior to the performance of the agreement;
    • e. the requirements for terminating the contract if the contract has a duration of more than one year or is indefinite.
  • 6. In the event of an extended transaction is the provision in the previous paragraph applies only to the first delivery.

 

Article 6 - Right of withdrawal

When delivering products:

  • 1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons during 14 days. This cooling-off period commences on the day following receipt of the product by the consumer or a representative appointed in advance by the consumer and made known to the entrepreneur.
  • 2. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
  • To exercise the right of withdrawal, you must send an email to:
  • info@vnmshop.nl or jonathanlater@vnmshop.nl
  • or send by registered letter to the address below:
  • Mariastraat 37
  • 3511 LN Utrecht
  • Us through an unambiguous statement 
  • to inform you of your decision to cancel the agreement.
  • To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired. " 
  • Enter your name, home address and, if possible, your telephone number and e-mail address.

    If you use this option, we will immediately send you a confirmation of receipt of your cancellation request on a durable data carrier (for example by e-mail). ”

On delivery of services:

  • 3. Upon delivery of services, the consumer has the option of dissolving the contract without giving any reason for at least fourteen days, starting on the day of entering into the contract.
  • 4. In order to use his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur in the offer and / or appearance at the time of delivery.

 

Article 7 - Costs in case of withdrawal (return payment policy)

  • 1. The costs for returning are for the customer, unless it can be demonstrated that the error was caused by VNMshop. In that case we will reimburse the costs incurred "if necessary". 
  • 2. Reimbursement as a result of cancellation must be made by law without delay, but in any case no later than 14 (calendar) days after the cancellation statement. 
    Reference: General conditions article 7 "2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the return or cancellation."
â € œThe European Commission offers a platform for this 
online dispute resolution for consumers, which you can find at http://ec.europa.eu/consumers/odr/. We voluntarily participate in a dispute resolution procedure.

Article 8 - Exclusion of right of withdrawal

  • 1. The entrepreneur can exclude the consumer's right of withdrawal to the extent provided for in paragraph 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in time for the conclusion of the agreement.
  • 2. Exclusion of the right of withdrawal is only possible for products:
    • a by the trader in accordance with specifications of the consumer;
    • b. that are clearly personal in nature;
    • c. which can not be returned because of their nature;
    • d. which can quickly deteriorate or expire;
    • e. whose price depends on fluctuations in the financial market over which the trader has no influence;
    • f. for individual newspapers and magazines;
    • g. for audio and video recordings and computer software that the consumer has broken the seal.
  • 3. Exclusion of the right of withdrawal is only possible for services:
    • a. to perform accommodation, transport, restaurant or leisure activities on a particular date or during a specified period;
    • b. whose delivery has been explicitly agreed by the consumer before the period of reflection has expired;
    • c. regarding bets and lotteries.
  • Excluded from the right of withdrawal is a consumer purchase that concerns the delivery of: - products manufactured according to the consumer's specifications, that are not prefabricated and that are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly for a specific person to be destined; - products that spoil quickly or that have a limited shelf life; - products that are not suitable for being returned for reasons of health protection or hygiene and for which the seal has been broken after delivery; - products that have been irrevocably mixed with other goods after delivery due to their nature; 
  • - audio and video recordings and computer software of which the seal was broken after delivery; - newspapers, magazines or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription);

 

Article 9 - Price

  • 1. During the period mentioned in the offer prices of the products and / or services have not increased, except for price changes due to changes in VAT rates.
  • 2. Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no control, at variable prices. These fluctuations and the fact that any price targets, are at the offer.
  • 3. Price increases within 3 months are allowed only after the conclusion of the agreement if they are the result of legislation or regulations.
  • 4. Price increases 3 months after the conclusion of the contract are only allowed if the trader has agreed and:
    • they are the result of laws or regulations, or
    • b. the consumer has the power to terminate as of the date the increase takes effect.
    • 5. The prices include VAT mentioned in the supply of products or services.
  • 6. VNM does not use double-running promotions and / or discount options.

 

Article 10 - Conformity and Guarantee

  • 1. The operator guarantees that the products and / or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed, the entrepreneur also ensure that the product is suitable for other than normal use.
  • 2. A warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may apply to the entrepreneur under the agreement.

 

Article 11 - Delivery and implementation

  • 1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
  • 2. The place of delivery is the address that the consumer has notified to the company.
  • 3. Taking into account what is stated about this in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.
  • 4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than within 30 days after dissolution.
  • 5. If delivery of a ordered product proves impossible, the entrepreneur will make an effort to make a replacement article available. Delivery will be reported in a clear and comprehensible manner that a replacement article is delivered. For replacement items right of withdrawal can not be excluded. The cost of any return shipping is at the expense of the entrepreneur.
  • 6. The risk of damage and / or loss of products rests upon the trader up to the moment of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless expressly agreed otherwise.

 

Article 12 - Duration Trades: duration, termination and renewal

Termination

  • 1. The consumer may contract for an indefinite period, which extends to the regular delivery of products (including electricity) or services, at any time denounce the applicable termination rules and a notice of up to one month.
  • 2. The consumer may contract concluded for a definite period and that extends to the regular delivery of products (including electricity) or services, at any time at the end of the terminate fixed-term compliance with the applicable termination rules and a notice of more than one month.
  • 3. Consumers can the agreements mentioned in the preceding paragraphs:
    • o cancel at any time and not be limited to cancellation at a specific time or during a specific period;
    • o cancel at least in the same way as they are entered into by him;
    • o Always cancel with the same cancellation period as the entrepreneur has stipulated for himself.

Extension

  • 4. A fixed-term agreement, which involves the regular delivery of products (including electricity) or services, may not be tacitly renewed or renewed for a certain period of time.
  • 5. Notwithstanding the preceding paragraph, a contract concluded for a definite period and that extends to the regular delivery of daily news and weekly newspapers and magazines be tacitly renewed for a limited period of up to three months, as consumers against this extended agreement the end of the extension may terminate with a notice period of up to one month.
  • 6. An agreement entered into for a certain period of time and which involves the scheduled delivery of products or services may only be extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month and a notice period of no more than three months in the event of the agreement being scheduled, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
  • 7. A contract with a limited duration of regular delivery of dailies, weeklies and magazines (trial or introductory subscription) will not continue in silence and ends automatically after the trial or introductory.

Duration

  • 8. If an agreement has a duration of more than one year, after one year, the consumer may terminate the agreement at any time with a notice period of no more than one month unless reasonable and fairness resists termination before the end of the agreed term.

 

Article 13 - Payment

  • 1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the commencement of the cooling-off period as referred to in article 6 paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received the confirmation of the agreement.
  • 2. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. If an advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service (s), before the stipulated advance payment has been made.
  • 3. The consumer is obliged to report immediately to the trader any inaccuracies in data supplied or specified payment.
  • 4. In case of non-payment by the consumer, the entrepreneur has the right to charge the reasonable costs announced to the consumer, subject to legal restrictions.

 

Article 14 - Complaints

  • 1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
  • 2. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
  • 3. When entrepreneur complaints within a period of 14 days from the date of receipt. If a complaint is a foreseeable longer processing time, is answered by the operator within the period of 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer.
  • 4. If the complaint can not be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement.

 

Article 15 - Disputes

  • 1. On agreements between the entrepreneur and the consumer of these terms refer only to Dutch law.

 

Article 16 - Additional or different terms

Additional or different provisions of these terms may not be to the detriment of the consumer and should be recorded or in such a way that they can be stored on a durable medium. Consumers in an accessible manner

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